Mobile Software Platform
Mobile Reach provides a mobile software platform for field service and IT organizations, allowing them to easily configure, deploy and manage apps for field technicians that increase productivity, efficiency and customer satisfaction. Our mobile apps empower field engineers and technicians to complete any process on any device, wherever work takes them — even offline.
Mobile Reach apps are process-driven and mold to your organization’s processes and back-end enterprise applications. Our software improves and accelerates the work technicians do every day, enabling your field force to work smarter and more efficiently. Mobile Reach supports all mobile operating systems and technologies. With our mobile platform, you can build apps for iOS, Android and Windows devices that enable laser barcode scanning, radio frequency identification (RFID), and near-field communications (NFC). Our apps are device-native, multi-platform, and are fully functional online or offline.
Features
HIGHLY CONFIGURABLE
IT and field service engineers and technicians need tools that make their jobs easier. For mobile apps, that means a user interface that is intuitive and easy to use. Mobile Reach focuses on the workflows, fields, options and actions that empower a technician to perform their work as efficiently and effectively as possible. As a result, technology adoption goes up and your organization is able to provide greater customer satisfaction.
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MULTI-SYSTEM INTEGRATION
Your organization runs multiple systems to power your service operations. Data from your CRM, ERP, service management application and more are all critical for serving customers, managing work orders and enabling technicians. Mobile Reach can integrate with any back-end enterprise application to mobilize any process, allowing you to capitalize on your existing IT investment. And there’s no need to manage another database. The Mobile Reach Platform architecture is designed to have a small footprint and maximize the data sources you already manage, effectively augmenting and extending your environment via mobile apps.
RUNS ON ANY MOBILE DEVICE
Mobile Reach allows you to build mobile applications once and deploy everywhere across all of the major mobile operating systems. Engineers and technicians can use iPads, iPhones, Android-based phones and tablets, as well as Windows 10 laptops, tablets, and phones.
RAPID DEPLOYMENT
Processes change. Customer expectations evolve. Your mobile apps need to be easily updated so your technicians always have the right tools for the job. Mobile Reach allows your organization to quickly modify and re-deploy any of your applications across all major mobile operating systems. Build and iterate once, deploy everywhere techs are at work, no matter their device.
ENTERPRISE-GRADE SECURITY
Mobile Reach employs multiple controls to ensure secure and correct operation of the entire mobile platform, the data carried through the platform, and access within each discrete application. The full product suite is organically built requiring no third-party applications or plug-ins. Mobile Reach’s client-server architecture does not use web browser or open source technologies that would introduce security risk. Our mobile platform uses the highest level of encryption available — AES-256 bit — to protect data as it moves from the mobile device over a WiFi / cellular network. Mobile Reach also encrypts data that is cached on the mobile device using the same AES-256 bit standard. In recognition of its secure network architecture, Mobile Reach was awarded the Certificate of Networthiness by the United States Army. Mobile Reach also meets HIPAA regulations.
OFFLINE CAPABILITIES
Mobile Reach field service apps are fully functional offline so users can continue to work in disconnected or restricted environments.
NATIVE APPS
Mobile Reach mobile field service apps are device-native and take advantage of specific features including camera, maps, routing, GPS, voice-to-text and push notifications.
APPSTUDIO
A key component of the Mobile Reach Platform, AppStudio allows organizations to build, manage and deploy native mobile enterprise apps to iOS, Android and Windows users. Featuring an intuitive interface and drag-and-drop simplicity, AppStudio requires no coding or software development knowledge. Using AppStudio, you can also modify existing mobile applications, so the apps you’ve deployed always align with user feedback, your latest processes and enterprise systems. AppStudio gives you complete control of everything you do with your field service apps.
USE CASES
Flexible Mobility Platform
The Mobile Reach Platform extends your service workflows to your entire field workforce, no matter the process, device or location. We provide configured apps to address a wide range of use cases.
- Work Order Management
- Enterprise Asset Tracking
- Preventative Maintenance
- Incident Management
- Inspection Reports
- IT Asset Tracking
- Parts and Inventory Management
- Sensor and Monitor Reading
- Billing
- Change Request Creation
- Customer Request Capture
- Expense Tracking
- Safety Reports
- Sign-off on Work Order
- Sign-off on Task Completion
- Task Management
- Technician Tracking
- Technician Routing
- Time Tracking
- Ticketing
- Work Order Completion
- Work Order Creation
- Work Order Management
- Asset Audit
- Asset Availability
- Asset Disposal
- Asset Inspection
- Asset Maintenance
- Asset Receive
- Asset Tracking
- Asset Transfer
- Asset Update
- Batch Asset Management
- Equipment Disposal
- Equipment Record Update
- Equipment Request
- Equipment Tracking
- Equipment Validation
- Parts & Inventory Management
- Recording of Parts Used
Preventative Maintenance
Incident Management
- Inspection Reports
- Asset Audit
- Asset Availability
- Asset Disposal
- Asset Inspection
- Asset Maintenance
- Asset Receive
- Asset Tracking
- Asset Transfer
- Asset Update
- Batch Asset Management
- Equipment Disposal
- Equipment Record Update
- Equipment Request
- Equipment Tracking
- Equipment Validation
- Parts & Inventory Management
- Recording of Parts Used
- Preventative Maintenance
- Sensor / Monitor Reading
Don’t see the field business process you need to mobilize? Our mobility platform enables you to create and deploy any mobile field service app.