This blog post explores strategic mobility in field service management organizations and how it can drive long-term business value. We call it mobile field force enablement. First, we'll examine the pre-mobile enabled field service organization and the pre-mobile enabled field technician. Paper-based, manual business processes are...
The telecom industry is currently facing major challenges. These include dynamic growth in the mobile industry, over-the-top content (OTT) providers, privacy, security, and compliance issues, and heavy competition in the rush to 5G technology. Addressing telecom industry challenges along with insight and discussion on emerging...
Field service professionals are, by definition, on the move. Every day, technicians and managers are out on the front lines engaging customers, driving revenue, meeting SLAs and strengthening relationships. And to great effect. Field service ranks among the most dynamic industries, with a compound annual growth...
Field service organizations with global operations are faced with numerous challenges in serving their customers and keeping them happy. Consistently delivering on-time, expert service and addressing problems in a timely manner require that field engineers and technicians are equipped to work no matter where they...
Field Service Medical has been dedicated to supporting medical device companies and their quest for growth, safety and exceptional customer service for more than 15 years. The annual conference draws field service executives from around the United States so the industry can continue to develop, improve...
For today’s field service organization, serving customers by keeping assets and equipment operating at optimal levels and in compliance is table stakes. Not delivering means losing competitive advantage, revenue and can eventually result in the demise of the business. In fact, poor customer service cost...
Field service leaders automate and streamline processes in myriad ways. There’s no right answer to the question of how to digitally transform a field service organization. That said, a good litmus test for success is the elimination of paper, emails, spreadsheets and calendars for managing...
BMC's Remedy platform may not be the first enterprise application that springs to mind when it comes to field service; however, many large field service organizations are using it for exactly that. We recently sat down with Cecelia von Tiesenhausen-Hush, a business process analyst at Rockwell Collins,...
As part of our Field Service Expert Series, we ask industry experts for their views on the market and what the future of field service holds. We recently talked to James "Alex" Alexander, founder and team leader at Alexander Consulting. He provides hands-on performance consulting, including strategy...